Terms and conditions

Terms and conditions

Entrepreneur: Jakub Ondrušík
Registered office: Žaben
Identification number: 09742298
Commercial Register: Registered
Website: www.complexshop.eu

  1. Introductory provisions 1.1. These terms and conditions govern the relationship between Jakub Ondrušík, with registered office at Žabeň 90, Company ID: 09742298, registered in the Commercial Register, and buyers who purchase goods through the online store at www.complexshop.eu . 1.2. These terms and conditions do not apply to purchases carried out by legal entities or persons acting within the scope of their business or professional activity. 1.3. Deviations from these terms and conditions may be agreed in the purchase contract, which shall prevail. 1.4. The terms and conditions are part of the purchase contract, which is concluded in Czech. 1.5. The seller may terms and conditions may be changed without affecting the rights and obligations of previous versions. 1.6. Products are handmade and made to order, production time can be up to 7 working days, with the possibility of extension during peak periods.

  2. User Account 2.1. Buyers may register for a user account on the Website in order to order goods, with the option of ordering without registration, if the interface allows it. 2.2. Buyers must provide accurate information and update it as necessary. The Seller assumes that the information is correct. 2.3. User accounts are protected by a username and password. Buyers must keep these details confidential. 2.4. Accounts are personal and may not be shared with third parties. 2.5. The Seller may cancel the account, in particular if it has not been used for more than a year or if the terms and conditions are violated. 2.6. User accounts may not always be available for maintenance reasons.

  3. Conclusion of the contract 3.1. Product presentations are informative and non-binding. 3.2. The website contains information about products and prices, including VAT and delivery costs for the Czech Republic. 3.3. Orders are placed by filling out an online form. 3.4. Buyers can check and correct their orders before sending. Orders are confirmed by e-mail. 3.5. The seller may request additional confirmation of the order. 3.6. The contract is concluded upon receipt of the order, which is sent to the buyer's e-mail. 3.7. The buyer agrees to the use of remote means of communication for the conclusion of the contract.

  4. Prices and payments 4.1. Payments can be made by cash on delivery, bank transfer to account 1030742114/5500 or by credit card. 4.2. The buyer must pay the delivery costs, unless otherwise specified. 4.3. A deposit is not required, unless otherwise specified. 4.4. Cash payments are due upon delivery; bank transfers within 10 days of conclusion of the contract. 4.5. Bank transfers must contain a variable symbol. 4.6. The seller may request payment before shipment for large orders. 4.7. Discounts cannot be combined.

  5. Withdrawal from the contract 5.1. Buyers cannot withdraw from contracts for custom-made or perishable goods, nor from opened hygiene products. 5.2. Buyers may withdraw within 7 days of receipt of the goods not included, the costs of return shall be borne by the buyer. 5.3. The seller shall refund the money within 30 days of withdrawal, but may wait for the goods to be returned. 5.4. Buyers are responsible for the costs of returning the goods.

  6. Delivery 6.1. Special delivery requirements are at the buyer's risk. 6.2. The buyer must accept delivery at the specified location. 6.3. Repeated delivery attempts may incur additional costs. 6.4. The buyer must check the integrity of the packaging upon delivery.

  7. Defective goods 7.1. Rights to defective goods are governed by the relevant legal regulations. 7.2. The seller guarantees that the goods are free from defects upon receipt. 7.3. Defective goods must be reported to the seller's address.

  8. Other provisions 8.1. Ownership is transferred to the buyer after full payment. 8.2. Complaints can be sent to rendysshop@gmail.com . 8.3. Disputes can be resolved through the Czech Trade Inspection or the online dispute resolution platform.

  9. Personal data protection 9.1. The Seller complies with GDPR regulations.

  10. Communications and cookies 10.1. The buyer agrees to receive marketing communications. 10.2. The buyer agrees to the use of cookies unless he withdraws this consent.

  11. Notifications 11.1. Notifications are sent to the buyer's email.

  12. Final provisions 12.1. Contracts with international elements are governed by Czech law. 12.2. An invalid provision does not affect the other conditions. 12.3. Contracts are electronically archived by the seller.

Contact details:
Address: Žaben 90, 739 25
Email: jaondrusik@seznam.cz
Phone: 775 635 662

Žaben, July 10, 2024